Frequently Asked Questions

DOWNTOWN NAPERVILLE TOUR & TRANSIT FAQ

Tuk Tuk General Questions

  • Each Tuk Tuk can fit up to 6 adults.

  • Yes, all 6 people are required to wear.

  • Yes, Tuk Tuks are 100% electric.

  • Max speed is 25 MPH.

  • Tuk Tuks have covers.

  • Yes, babies ride in parent’s laps and kids ride with a seatbelt on.

Downtown Naperville Tour Questions

  • Book online at www.tuktuknaperville.com.

  • Pick up locations for tours can be anywhere in the immediate downtown Naperville area. Enter a location while booking like “Hotel Indigo”.

  • Always 1 hour unless a custom arrangement is made..

    Pub Crawls are 2.5 hours.

  • Email info@tuktuknaperville.com to cancel 12 or more hours in advance.

  • All year, April-September, Halloween Tours in October, & Christmas Light Tours in December.

  • Yes, please do. Especially for Holiday light tours which mostly sell out by Thanksgiving.

Downtown Naperville Point to Point Questions

  • These are fast ride share type rides between point A and point B.

  • Download our app “Tuk Tuk Time”.

  • Unfortunately no, all rides are first come first serve. Please request your ride within 15 minutes of being ready to leave and the lead driver will respond with a confirmation or the closest available time for pickup.

  • Go into your phone settings and give the Tuk Tuk Time app permission for location services.

  • This happens when the drivers respond with the time, they can arrive to your pickup location. You can accept or decline the change.

  • Pay with cash/credit/debit with the driver or load your credit card in the app for fast transactions.

  • This happens when the drivers are so busy that the wait time is over 1 hour. Check back later.

  • Tuk Tuk is closed when this happens.

  • Yes, you can but drivers give preference to the “Tuk Tuk Time” app requested app rides first, then respond to calls/texts when it is safe for them to do so in between rides.

  • This happens when we are remarkably busy, and we are completing rides as fast as possible.