Fast Answers
Downtown Naperville Tour & Transit FAQ
Tuk Tuk General Questions
How many people fit in a tuk tuk?
Each tuk tuk seats up to 6 adults, and every seat has a seatbelt.
Are the tuk tuks electric?
Yes! Our whole fleet is 100% electric. Quiet, clean, and fun.
What happens if it rains?
Every tuk tuk has rain covers, so light rain never stops the fun. If it comes down really heavy, we will reschedule or refund your tour.
Are children allowed?
Absolutely. Babies ride in a parent's lap and kids ride with a seatbelt on. Tuk tuks are a family favorite!
How fast do they go?
Top speed is 25 MPH. Perfect for sightseeing, waving, and taking pictures.
Do the tours run in winter?
Yes! Heated seats and covers keep you cozy. Our Holiday Lights Tours in December are some of our most popular rides of the year.
Tour Questions
How do I book a tour?
Right here on the website! Every tour page has a Book It button that takes you straight to checkout.
Where is pickup for tours?
Anywhere in the immediate downtown Naperville area. Enter a location while booking, like "Hotel Indigo."
How long are tours?
Always 1 hour unless a custom arrangement is made. Pub Crawls are 2.5 hours.
How do I cancel a tour?
Email info@tuktuknaperville.com to cancel 12 or more hours in advance.
When do you offer tours?
All year! Regular tours run year-round, Halloween Lights Tours in October, and Holiday Lights Tours in December.
Can I book in advance?
Yes, please do! Especially Holiday Lights Tours, which mostly sell out by Thanksgiving.
Point to Point Ride Questions
What is a point-to-point ride?
Fast rideshare-style rides between point A and point B within 2.5 miles of Downtown Naperville.
How do I get a ride?
Download our free app, "Tuk Tuk Time," and request a ride there. The app is the only place to see live availability, which changes with demand and the season.
Can I reserve a ride in advance?
Unfortunately no, all rides are first come, first served. Request your ride within 15 minutes of being ready to leave and the lead driver will respond with a confirmation or the closest available pickup time.
How can I pay?
Pay with cash, credit, or debit with the driver, or load your card in the app for fast transactions.
Why does the app change my pickup time?
That happens when drivers respond with the time they can actually arrive. You can accept or decline the change.
Why does the app say no rides are available?
That means the drivers are so busy the wait is over an hour, or we are closed for the night. Check back soon!
Why can't I type in the address field?
Go into your phone settings and give the Tuk Tuk Time app permission to use location services.
Still Have a Question?
Email us and we will get you an answer fast.
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